
State Farm® Insurance Agent Caroline Pistole
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jimmy Wilson
May 22, 2025
"Very professional and trustworthy information and services that Mr. TURNER provided to and for me , and I'm glad that I can be a part of the State Farm family as a satisfied customer"
"Jimmy, thank you for this thoughtful feedback! We’re thrilled Turner delivered the kind of service we aim to provide every single time—clear, trustworthy, and dependable. We’re honored to have you as part of our State Farm family!"
Avalon Uniack
May 22, 2025
"I recently switched over to State Farm and my rate went from $350 a month to $93 a month which is insane! Also, Natalie was such a pleasure to work with! She was super kind and made the whole experience easy and explained everything thoroughly so I fully understood each aspect of the new policy. Also she’s hilarious and had me cracking up which was a plus. 11/10 recommend!!"
"We’re so excited to hear how much of a difference switching made for you. Natalie is a gem, and we’re glad she made the process not just smooth—but fun too! Your trust (and laughter!) means so much to us. Thank you for the glowing 11/10!"
teresa Plummer
May 6, 2025
"Cindi has been extremely diligent and persistent in helping me transfer my flood insurance. I tried relentlessly to get the other agency to cooperate with a transfer and found no success. Cinid emailed me daily until it was completed. So grateful for her service."
"Thank you so much, Teresa! We’re incredibly grateful for your kind words and thrilled Cindi was able to step in and help navigate such a frustrating situation. She truly goes above and beyond for our clients, and we’re lucky to have her. We’re so glad the transfer was a success—your trust means the world to us!"
Tom Baker
April 29, 2025
"I just switched to State Farm insurance and I couldn’t be happier! Turner was my agent and he went above and beyond to get the policy I needed. Thank you! 5 stars hands down."
"Tom, welcome to the State Farm family! We’re so glad Turner was able to help you make the switch smoothly and confidently. It means everything to know we earned your trust. Thanks for the glowing review—we’re here anytime you need us!"
Christy Beard
April 28, 2025
"Excellent customer service, very polite and answered all our questions and explained the differences in the policies well! Great prices compared to 5 other companies!"
"Thank you for trusting us with your business, Christy! We strive to offer not only the best prices, but also the best customer experience!"
helena dempsey
April 18, 2025
"Natalie is VERY helpful and made everything quick and easy"
"Thank you for sharing your experience! Natalie is truly a great member of our team. We are glad to know everything was quick and easy for you. "
Heather Leko
April 16, 2025
"I recently switched State Farm agents and could not be more pleased. Natalie is amazing! She goes above and beyond every single time and is pleasant in doing so. She is very knowledgeable in all areas and what she does not know, she finds out! She truly knows the meaning of “ customer service”. Thank you Natalie!"
"Heather, thank you for sharing your experience with us. We are grateful to have such an amazing team. We always strive to exceed expectations. Thank you for trusting us with your business. "
Dr. Natalie Stamey
April 10, 2025
"I have been with State Farm since I first started driving at 15. I have been extremely pleased with this particular branch office especially Cindy and Caroline. When I get letters I don’t understand, she interprets it for me and explains everything in such a knowledgeable way. Cindy always answers the phone immediately or calls me back within an hour or so and always makes me feel very important. I have decided to bundle car and homeowners insurance because I only want to work with her due to her superior customer service and don’t want to deal with other companies when I have already found the best customer service. Watch out Caroline, if I reopen my private practice, I may just try to hire Cindi myself. 😉 Thanks for always being there for me!"
"Natalie, thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear that you've been with State Farm for so long and that our office has made such a positive impact on your insurance journey. Cindi’s commitment to providing exceptional customer service is truly appreciated, and we’re glad to know she has been able to help you navigate any questions or concerns with ease. It’s our goal to make every customer feel valued and supported, and it’s wonderful to see that reflected in your experience. We are honored that you want to work exclusively with our team. Thank you once again for your loyalty and trust in us. If you ever need anything or have more questions, please don’t hesitate to reach out!"
Sam Vb
April 9, 2025
"Huge shout out tho the state farm team here! They are the best of the best. Elizabeth and Cindy both helped me and were super kind.They explained my policy in detail. And answered and questions I had. 10/10 service"
"We're absolutely thrilled to hear that you had a stellar experience with our team. Elizabeth and Cindi are truly rockstars, and it’s no surprise they made a positive impression on you with their kindness and expertise. We believe that understanding your policy is key to feeling confident in your coverage, so we’re glad they took the time to explain everything thoroughly and answer all your questions. Your feedback is not just a compliment; it motivates us to keep raising the bar! If you ever need assistance in the future or just want to chat about your insurance needs, we’re always here for you. Thanks again"
Josh Backman
March 31, 2025
"Turner was great to work with while shopping for the best insurance options for our family."
"Josh, Thank you for sharing your experience with us! We are so glad we were able to help get the proper coverage for your family. Protecting your livelihood is so important, and we are honored you chose to trust us with helping you. "
Kym Link
March 29, 2025
"I can’t say enough about Caroline Pistole as my insurance agent! She has gone over and above a number of times for me and I totally appreciate every time she does. Her customer service is phenomenal. She calls you back almost immediately whenever you have questions for her And her staff is excellent! Thank you Caroline and your whole staff! Your professionalism is amazing!"
"Kym - thank you so much for the kind words. We always strive to go above and beyond for our customers. We are grateful for the opportunity to work with you!! Many thanks for sharing your experience "
steve davis
March 20, 2025
"Braden Smith was very nice and helpful. I switched over and got a bundle package that had more coverage that I currently had at a good rate. Funny, we talked like he was my neighbor. No punt intended. Thanks Braden."
"Who knew switching providers could feel like borrowing a cup of sugar from next door? Glad our team was able to help you, and thanks for choosing to work with us!"
Patton Jervis
March 18, 2025
"Turner Hasty switched me from my previous insurer to State Farm, saving me a significant monthly amount for auto and home. He was friendly, easy to talk to, and very knowledgeable. I highly recommend this agency and Turner Hasty!"
"Patton, we are so glad to hear we are saving you money and able to get you the coverage you need. Thanks for trusting us and Turner with your business!"
Aunshuman P. Ghosh
March 14, 2025
"Amazing experience working with Mr Turner. I was with State Farm for a long time earlier and Turner made it feel like coming back "to home" :-) . Super smooth process and it was really about keeping "my interests" as the focus. Thank you, Turner, for the superlative support and excellent guidance on the right coverage for my family. Y'all ROCK !!!"
"Thanks for sharing your experience! We are glad to be able to serve you again! "
Jason R Lewis
February 19, 2025
"These people had called my wife telling her my license was suspended when she put me on her policy. Wrong-O underwriters. They did a poor job of researching. The same day I went down to the dmv. They told me and printed of the paperwork showing it clearly was not suspended. This office has caused so much BS from one little slip up. Just unreal. Go to the Murfreesboro office I would recommend."
"Thank you for taking the time to share your feedback. We understand that insurance matters can sometimes be frustrating, and we regret any confusion or inconvenience this situation may have caused. When adding a driver to a policy, we are required to review motor vehicle records (MVRs) in accordance with underwriting guidelines. Based on the information available at the time, we followed our standard procedures by reaching out to the primary insured on the policy to ensure all information was accurate and up to date. We want to clarify that this was not a slip-up on our part, nor was information received by underwriting incorrect, but rather a matter where additional clarification was needed. We followed the proper procedure that kept us compliance. It’s possible there was a miscommunication or misunderstanding during the process, and we apologize if that caused any frustration. Our goal is always to communicate clearly and assist our clients with accuracy and transparency. We value your feedback, as it helps us continue to improve our service, and we welcome the opportunity to address any further questions or concerns you may have. "
Seth Oden
February 17, 2025
"I had a fantastic experience enrolling in my insurance policy, thanks to the exceptional customer service I received From Natalie. From the moment I reached out, the team was friendly, patient, and incredibly knowledgeable. They took the time to explain options clearly, answered all my questions. A smooth and stress-free experience. I appreciate how professional the team was. I would recommend their service for insurance help."
"Seth- thank you for sharing your experience. Natalie is a great part of our team. We are so glad to hear that she was able to help you and offer a great customer service experience. We are always here to help! Thanks for trusting us with your business!"
ann zum
February 14, 2025
"Turner Hasty was Very attentive knowledgeable and sharp. His attitude was positive and he knew what he was doing. He was patient and helped me out of a difficult situation with a not so nice "other" so called insurance company. Ann Chastain"
"Hi Ann! We know insurance isn't always the most interesting topic, but we try to make it as easy and positive as we can for our customers. Thank you for trusting our team to be able to help you!"
Angela Sadler
February 13, 2025
"Noah was amazing at getting me competitive pricing for my commercial auto and business liability. He was super informative and explained my coverage in a way I could easily understand. Highly recommend Noah and their team!"
"Angela, thank you so much for your fantastic review! We are thrilled to hear that you had such a positive experience with us. Your kind words and support mean the world to our team. We strive to provide the best service possible, and it’s incredibly rewarding to know that we met your expectations. If you have any suggestions or further feedback, please don’t hesitate to reach out. Thank you for doing business with us!"
Alex Tisherman
February 12, 2025
"Noah was very helpful and got me set up with renters insurance rather quickly. I was quite surprised with how knowledgeable he was and how effectively he handled our conversation. 5-stars from me!"
"Alex, thank you for sharing your experience. We always want to offer an efficient and effective experience for our customers. Thank you for trusting us with your business!"
Regina Carmon
January 31, 2025
"Turner was excellent at understanding my needs and answering my questions. He worked with me to get the coverage i need."
"Thank you for taking time to share your experience with Turner. We are glad we could get you exactly what you were looking for. Insurance is not one-size-fits-all and we love getting to work with our customers to make sure they have the perfect fit. "
Donovan Wallace
January 20, 2025
"Excellent customer service from Turner Hasty! This was my first time buying car & renter’s insurance and he made the whole process go by smoothly and efficiently."
"Congratulations on your first policies. We are honored you chose to work with us and our incredible team! We want to make insurance as simple as it can be, we are glad Turner exceeded your expectations! Thank you for taking time to share your experience with us!"
Brenda
January 17, 2025
"Everyone at the Caroline Pistole Franklin State Farm office is so very kind, patient, helpful, knowledgeable and a pleasure to talk to!!! (Cindi and Caroline especially from today's conversations!!!)"
"Brenda, thank you so much for sharing your experience and for trusting us with your business. We strive to make sure our customers feel valued, and their livelihood protected. Thank you for your review!"
Niki Walker
January 3, 2025
"This is by far the best customer service i have had shopping for insurance in my whole adult life. Turner was so kind & helpful. He explained everything so simply & understable! Answered every question I had & helped me save almost $350 a month! I couldn't be more grateful! 5 stars & will recommend to everyone i know!"
"Niki, we truly appreciate your wonderful review! It’s fantastic to hear that you had a good experience, and Turner was able to help you so much! Our dedicated team strives to exceed our customers' expectations, and your feedback inspires us to keep up the good work. Thank you for choosing us!"
mandj Monette
December 30, 2024
"We are so grateful to have Ela to help with our insurance needs. Her knowledge, experience, and patience have guided us through a multitude of situations. We feel comfortable trusting her, and deeply appreciate all she has done for us."
"Thank you for leaving such a wonderful review! We are so fortunate to have someone as amazing and experienced as Ela on our team. With over 60 years of experience, she truly knows how to navigate even the toughest situations. Thank you for trusting us with your business!"
Joshua Wayne
December 26, 2024
"I dealt with Turner I think his name was helped me set up renters insurance at one of the best rates I’ve been offered yet most places offered it to me at like $40 a month, but I was able to get it with him for half of that customer service couldn’t have been better very informative and quick and easy."
"Thanks for sharing your experience with us, Joshua! It's important to get you not only the best value but also the best coverage and service. Thank you for choosing to work with us!"