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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Natalia Brickey

September 13, 2024

5  out of  5
rating by Natalia Brickey
"I highly recommend this office, where I had the pleasure of speaking with Turner Hasty, who demonstrated exceptional knowledge and courtesy by returning my call after hours, allowing me to discuss my needs at a convenient time. He expertly guided my boyfriend and me through the process of securing two separate policies without ever exhibiting pushiness or impatience. Thank you again Turner!"
We responded:
"Natalia, thank you for a glowing review! We sincerely appreciate your business and will continue to work hard to exceed your expectations!"
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Diane

September 13, 2024

5  out of  5
rating by Diane
"Ella is the best person. She has been our agent for years. We wouldn’t want to use anyone else. She is so efficient and really cares about her customers. I know if we ask anything from her she will get it done and we don’t need to follow up and make sure it’s done."
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Chris Schaeffer

September 12, 2024

5  out of  5
rating by Chris Schaeffer
"Turner was very helpful and patient helping me set up new car insurance and life insurance policy. Saved me half the cost I was originally paying for car insurance! You will also receive an Amazon gift card for any referral after setting up a new policy!"
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Deldner Bello

September 12, 2024

5  out of  5
rating by Deldner Bello
"My dad and I were there this morning and Natalie Lloyd took care of us. If you’re looking for a very good insurance agent, definitely go with her, SHE IS AMAZING! She answered every single question and even offered us coffee."
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Greg Timmons

September 6, 2024

5  out of  5
rating by Greg Timmons
"Total Pros. Highly recommend!"
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Garrett Wulff

September 5, 2024

5  out of  5
rating by Garrett Wulff
"Turner was awesome and state farm beat every other quote with better coverage. And it didn't take an hour to give my info. Great job Turner!"
We responded:
"We strive to not only offer a thorough experience but one that is time effective as well! Thank you for trusting us with your protection. We appreciate your business!"
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Matthew Callahan

September 4, 2024

5  out of  5
rating by Matthew Callahan
"Turner was awesome. He did a great job making sure that i got the best rate possible with better coverage than i had before. 30$ per month cheaper than my last policy with extra health insurance. Very friendly staff in general, and Turner made sure that everything was taken care of promptly and accurately."
We responded:
"Matthew, thank you for letting us know you had a great experience with our office! We appreciate your business and look forward to serving you for years to come!"
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Sherry Dean

August 31, 2024

5  out of  5
rating by Sherry Dean
"Great customer service from Ela ! She has always expertly handled submitting a claim or just answering a simple insurance question with personalized service! Caroline Pistole's office is the best !"
We responded:
"We truly appreciate your kind words about Ela and our team's customer service. We're lucky to have someone on our team like Ela who has over 50 years of experience. If you ever have more questions or need assistance with claims or insurance inquiries, don't hesitate to reach out. "
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Zane Gannon

August 22, 2024

5  out of  5
rating by Zane Gannon
"Isla is the BEST insurance worker I have ever had the pleasure of working with! She is always completely attentive to whatever issue or concern I have, and always delivers. Press 4 for Isla!"
We responded:
"Thank you Zane!!! We appreciate your business! So glad we could serve you!"
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Christopher Powers

August 13, 2024

5  out of  5
rating by Christopher Powers
"My mother has been a policy holder with Caroline for decades now [it seems]. When deciding to change my own insurance, going with State Farm seemed like a 'no brainer'. Turner Hasty was extremely helpful and expeditious in getting that done."
We responded:
"Chris, we are so glad to have you in our agency here at State Farm! We appreciate your business and look forward to serving you for years to come. Thank you for trusting us with your insurance needs!"
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Kim McLean

August 6, 2024

5  out of  5
rating by Kim McLean
"I have been with Caroline and her team for over a decade. This team has been supportive, kind, accommodating and effective all along the way. SO MUCH life has happened, and they've consistently helped me navigate my way through many situations and planning. I have both personal and business policies with this group. Highly recommend. - Rev. Dr. Kim McLean"
We responded:
"Thank you SO much for these kind words! I appreciate your loyalty to our team, and our mission is to help our clients manage the risks of everyday life and realize their dreams. We will always try to meet your needs and exceed your expectations in every way! "
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ed scholl

August 2, 2024

5  out of  5
rating by ed scholl
"I spoke with Turner at the State Farm office. The agent was knowledgeable and professional helping me solve my motorcycle insurance issues. I got a much better rate with State Farm than the company that I’ve been with for 18 yrs. Thanks Turner for your help in getting my insurance back to a rate that is acceptable and reasonable!"
We responded:
"Thank you for sharing your experience with our office. We appreciate your business and look forward to serving you."
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G G

June 14, 2024

5  out of  5
rating by G G
"Cindi Evans is absolutely fantastic to work with. She is so responsive and extra helpful. She answers my questions swiftly and will look into things to clarify, resolve, or assist. Plus, she's incredibly kind in the process."
We responded:
"Hello! We are so grateful to have your business and are lucky to have an outstanding team member like Cindi! Thank you for sharing your experience with us! It is a pleasure to serve you."
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Tracy Jackson

June 11, 2024

5  out of  5
rating by Tracy Jackson
"They are just like the logo. Like a good neighbor State Farm is there. Very professional and patient. ❤️❤️"
We responded:
"Thank you for trusting us with your business and taking the time to share your experience! we always try to hold true to our core values!"
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Angela Garcia

May 22, 2024

5  out of  5
rating by Angela Garcia
"We will never leave this State Farm agency because of the service provided to us by Ela Caldwell. She is the epitome of what every agent should be like. We appreciate that she is proactive with us and that she also will shoot us straight on policies that we need and more importantly, what we don't need. We trust her immensely and think the absolute world of her! Thank you, Ela, for being the best and caring so much about us! We appreciate you!"
We responded:
"Angela, thank you so much for taking time out of your day to share your experience with us! We truly appreciate your business and are honored that you trust us with protecting you and your family. We truly want each person to have the exact coverage that the need. Insurance is not one size fits all and we are glad you allowed us to help tailor everything to your needs. We are lucky to have someone like Ela on our team!"
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kyle b

May 10, 2024

5  out of  5
rating by kyle b
"Turner did a great job helping me save about $70 a month compared to previous insurer."
We responded:
"Kyle, thank you for taking time to share your positive experience. We are so glad to hear we were able to save you money. We are glad to have you as a valued customer!"
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Nicholas Grizzell

May 4, 2024

5  out of  5
rating by Nicholas Grizzell
"The team over at Caroline Pistole's office are a step above the rest! I've had nothing but excellent experiences each time I've work with the SF team. In particular, Dana Lisowski provides unparalleled support throughout my claims process and she's always happy to help with any questions I might have. I highly recommend this team if you're looking for a new insurance provider!"
We responded:
"Thank you for sharing your positive experience with our office! Being readily available to answer any questions is something we know is important when you trust us with the protection of you and your loved ones. We appreciate your recommendation and hope that others looking for a new insurance provider will consider reaching out to us too! Thank you!"
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Dave Reynolds

April 26, 2024

5  out of  5
rating by Dave Reynolds
"Ela Caldwell has always been great to us. i recently had problems with my truck and ela took care of everything. she's a true asset to state farm. from dave tardelli"
We responded:
"Dave, thank you for taking the time to share your experience with us! We are truly fortunate to have someone as knowledgeable and experienced as Ela. We are sorry you had problems with your car but are grateful our team could be there to help! Thank you for being a valued customer!"
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Tish Householder

April 20, 2024

5  out of  5
rating by Tish Householder
"Great experience with Turner Hasty! He was able to get me a great quote for the coverage I need! Highly recommend!"
We responded:
"Thank you so much for letting us know about your experience with our team! We strive to understand your needs and give you the best coverage at the best price!"
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Joe Cooneye

January 23, 2024

5  out of  5
rating by Joe Cooneye
"I have been with State Farm for years. My agent is Caroline Pistole. I have always dealt with Mrs Ela Caldwell with all my policies. She is absolutely the best. I don't know what would without her help"
We responded:
"Thank you so much for sharing your experience. We greatly appreciate your business!"
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Italy DaVinci

January 18, 2024

5  out of  5
rating by Italy DaVinci
"I highly recommend this branch . Dean is the best insurance agent ever . He is extremely attentive, knowledgeable and always going beyond to help you out . He definitely treats you like family and listen to your needs not just trying to sell you products you don’t need . I highly recommend you guys reach out and ask for Dean . Once again he is the best at what he does and knows his stuff ."
We responded:
"Italy, thank you for your time and detail of sharing your experience with our team member, Dean! We are so grateful to have a team that prioritizes what is best for YOU! We appreciate your business."
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Joseph M

January 9, 2024

5  out of  5
rating by Joseph M
"I switched to State Farm for my Auto and Renters Insurance last year and had an excellent experience with Natalie! I received a quote quickly, and soon started saving money. I really appreciated the attention and solid customer service I received."
We responded:
"Thank you so much for sharing your experience with us! We desire to exceed your expectations and look forward to serving you for a long time!"
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Alyssa Kennedy

January 8, 2024

2  out of  5
rating by Alyssa Kennedy
"Called for a quote but they needed to call me back to get my information. They had me get a call from an agent who wasn't particularly nice. She was supposed to send me a quote but vaguely expressed being unable to do so then recommended I stay with my current insurer."
We responded:
"Thank you for taking the time to share your experience with our business. We deeply regret that your interaction with our team did not meet the high standards of courtesy and professionalism we are committed to. Please accept our sincerest apologies for any inconvenience this may have caused you. Regarding the insurance quote, it's unfortunate that we were unable to provide one in your case. This decision is based on specific eligibility criteria that we must adhere to. While we strive to serve a broad range of clients, there are instances where we are unable to extend our services. We appreciate your understanding in this matter and the recommendation to stay with your current insurer was made with your best interest in mind. We are grateful for your feedback and will certainly address this internally to better our services. If there's anything more we can do to assist you, please do not hesitate to reach out to us. We are committed to ensuring a positive experience for everyone and hope to have the opportunity to better serve you in the future."
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Jennifer Nations

December 19, 2023

5  out of  5
rating by Jennifer Nations
"Cindi Evans is absolutely wonderful! When I have urgent questions she is prompt to respond and makes me feel that my questions are just as important to her as to me. She is incredibly knowledgeable and her clients best interest is always her top priority!"
We responded:
"Thank you so much for letting us know about your experience. Meeting and exceeding your expectations is important to us. We greatly appreciate your business."
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Darrell Finnen

December 4, 2023

5  out of  5
rating by Darrell Finnen
"It is a wonderful thing to have good friends in the world of insurance. To work with people who look out for our interest with the same effort as if were for their own. Ela Mae did a fantastic job looking for all the possible solutions to our home and car insurance needs. Ela Mae really knows the world of insurance and does a great job of matching our needs with the proper insurance. Thanks to Caroline, Ela Mae and her team."
We responded:
"Darrell, thank you for letting us know how pleased you are with your experience! We consider our clients like family! "